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The evolving landscape of technology
In the ever-changing world of technology and communications,AT&Tremains a leader, continuously transforming how individuals connect with one another. TheConsumer Technology eXperienceteam focuses on developing innovative solutions that enhance customer interactions, making them more straightforward and efficient. For those passionate about innovation and eager to influence the future, the position ofLead AI Software Engineerat AT&T presents a significant career opportunity.
About the team and mission
TheVirtual Assistant teamis essential in enhancing customer service. Their objective is to create an intelligent and personalizedvirtual assistantthat not only improves call deflection but also generates additional digital sales revenue. This initiative aims to enrich customer interactions through tailored experiences, leveraging advancedAIandmachine learningtechnologies.
Transforming customer service
The integration of advanced technologies is set to redefine the customer service landscape. By implementingAItools, the team seeks to provide swift and accurate solutions to user inquiries, thereby alleviating the demands placed on live support agents. This innovative strategy ensures that customer satisfaction remains at the forefront of AT&T’s operations. Industry experts confirm that such a proactive approach not only enhances user experiences but also fosters operational efficiency and supports the organization’s growth.
Key responsibilities of the lead software engineer
In the role oflead software engineer, you will guide the development of innovative solutions for the customer service virtual assistant. Your responsibilities will cover a comprehensive range of tasks, including architectural design, as well as frontend and backend development. This position requires collaboration in a dynamic and fast-paced environment. Your technical expertise will play a vital role in enhancing the product, ensuring that user interactions with the virtual assistant are both seamless and efficient.
Driving innovation and collaboration
In this role, you will collaborate with cross-functional teams to gather requirements, develop technical specifications, and deliver high-quality software solutions focused on AI agents. Your involvement in architectural discussions will ensure alignment of solutions with the company’s strategic goals and technology roadmap. Furthermore, your expertise in debugging and troubleshooting will be essential for maintaining optimal system performance. This collaborative approach is critical for advancing the innovation that drives the success of the virtual assistant.
Qualifications and experience
To excel in this role, candidates should possess a robust background in full-stack software development, with a minimum of8 years of experienceencompassing both frontend and backend technologies. Mastery of contemporary programming languages such asPythonandJavaScript, along with frameworks likeReact.js, is imperative. Additionally, familiarity withcloud platformssuch asGCP,Azure, orAWSis crucial for achieving success in this position.
Technical expertise and mentoring
Expertise inAI/MLdevelopment and experience with databases such asCassandraorMongoDBare essential for this role. Candidates should also be adept at working within microservices architecture and utilizing RESTful APIs. Mentoring junior engineers and fostering a culture of continuous learning significantly enhance team effectiveness. Strong communication skills are vital for articulating complex technical concepts to both technical and non-technical stakeholders.
Benefits of joining AT&T
AT&T provides a competitive salary range for theLead AI Software Engineerposition, with annual earnings between$158,200and$237,400, depending on experience and expertise. Employees benefit from a comprehensive package that includes medical, dental, and vision coverage, as well as a 401(k) plan.
Additional advantages include a tuition reimbursement program and generous paid time off policies, which encompass parental and caregiver leave, along with extra sick leave. Employees also have access to various wellness programs and discounts on eligible AT&T services, enhancing the
Consider applying for theLead AI Software Engineerrole at AT&T if you are ready to advance your career and contribute to innovative customer service solutions. Join a team where creativity flourishes, and your contributions can lead to significant advancements in the field.