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The Consumer Technology eXperience group at AT&T is rebuilding how millions connect, and the Virtual Assistant team sits at the center of that work. This role is focused on creating a personalized, proactive virtual assistant that reduces live-support load while boosting digital revenue. The team leverages AI and machine learning to craft seamless journeys; here, agentic AI refers to systems that can act autonomously to complete tasks on behalf of users. Candidates should note the role is based in Dallas, Texas and requires office presence a minimum of five days per week, with no relocation offered.
As a senior hire you will take ownership of the product lifecycle for AI-first customer service solutions, working from concept through launch and long-term operations. The successful candidate will translate business goals into technical requirements, align cross-functional teams, and guide the adoption of modern frameworks such as Google NGA/ADK. This posting lists a salary range of $158,200–$237,400, and it carries Job ID R-101480 with Date posted 04/08/2026. The position expects a seasoned leader with deep experience in GenAI and LLM-driven products.
Role and core responsibilities
In this capacity you will manage end-to-end product responsibilities: strategy, architecture guidance, requirements definition, commercialization, and lifecycle management. You will oversee product budgets and the capital funding process while maintaining alignment with sales, operations, and marketing teams. A critical aim is to improve metrics such as call deflection and AI-enabled sales revenue, while reducing the burden on contact center agents. You will prepare business cases, define user stories and acceptance criteria, and ensure a high-quality user experience across channels. The role demands regular stakeholder negotiation and vendor management to optimize costs, capabilities, and delivery timelines.
Technical expectations and qualifications
Candidates must bring substantial experience building and shipping AI-powered products. The role lists a requirement of over ten years of relevant experience and expects hands-on familiarity with LLMs, agentic frameworks and production integrations into cloud platforms. A bachelor’s degree in business, computer science, engineering or a related field is preferred. You should be comfortable working with observability tools, annotation workflows, and testing methodologies that validate model behavior and performance. Leadership skills are essential: mentoring multidisciplinary teams, influencing senior leadership, and driving organizational adoption of emerging AI technologies are central to success.
Preferred tools and platforms
Practical experience with platforms and tools such as Vertex AI, Dialogflow (Google CCAI), and cloud providers like GCP, Azure, and AWS is highly desirable. Familiarity with LangChain, LangGraph, Conversation Graph, BigQuery, GraphQL, and strategies like LLM as Judge will help you evaluate trade-offs and design robust integrations. You will often coordinate with third-party vendors and internal engineers to ensure model lifecycle practices—training, evaluation, deployment, and monitoring—are in place and delivering expected value.
Measuring impact and expectations for success
Success in this role is measured by tangible customer and business outcomes: improved customer satisfaction, higher digital conversion rates, meaningful reductions in contact center volume, and a positive P&L impact. You will define and track key performance indicators, design experiments and A/B tests, and employ product analytics to iterate quickly. Strong analytical skills, an ability to translate model-level metrics into business value, and practical experience with annotation and observability tooling are required to prove the impact of AI initiatives.
Work environment, compensation, and how to apply
This is a full-time, on-site role with a standard workweek of 40 hours and a requirement to be in the Dallas office at least five days weekly. The role does not include relocation assistance. In addition to the stated salary range, AT&T offers benefits such as medical, dental, and vision coverage, 401(k), tuition reimbursement, paid time off (including at least 23 vacation days per year plus 9 company holidays), paid parental and caregiver leave, adoption reimbursement, disability coverage, life insurance, employee assistance programs, wellness resources, and discounts on AT&T services. The company is an equal opportunity employer and provides reasonable accommodations for qualified individuals.
If you are excited to shape next-generation customer experiences using AI and want to lead cross-functional teams toward measurable outcomes, consider applying. The team seeks a strategic technologist who can combine product rigor with a deep understanding of generative models and production engineering. To reference this opportunity, use Job ID R-101480 and note Date posted 04/08/2026. Apply today to join a group that is reimagining service through intelligent automation.